the day after a holiday is always really, really busy here in customer service. for those of you who ever want to call a customer service/call center, please don't do it on the day after a holiday. you'd just be thinking like everybody else, and you don't want to be like the herd, do you? you want to be unique, so you should really call at a random time like 9:12 or 2:45. please please please don't call at 4:30. everybody does that. or even worse, 4:55. and then have a huge issue you want to resolve right now. it's not cool. and it just might land you on the naughty list.
also, i looked up "President's Day" on Google. i hadn't realized it used to be called "Washington's Birthday." hm.
quote of the day:
"i'll keep an eye out for that fax and call you if there's any issue with it."
"well good, 'cause we're poor over here!"
(how does a person respond to that?)
song of the day: "battlefield" by jordin sparks.
i don't know. it's been in my head since i heard it in home depot the other day, and today really felt like a battlefield. i think that's reason enough.
Showing posts with label naughty list. Show all posts
Showing posts with label naughty list. Show all posts
Tuesday, February 16, 2010
Friday, January 8, 2010
TGIF!
ok, the song of the day is "One Way Or Another" because of reasons i can't disclose here. feel free to call me, though. it will give me an excuse to use my new phone that i love. or we could play the "yes" game, as Pam likes to call it: you ask me yes or no questions and i answer until you figure it out. :)
i'm currently listening to Hanson's Middle of Nowhere album. i'm not ashamed. it pretty much fits the mood of the day, which is a little nutty and a little manic, all rolled into one entity.
so, now that it's 2010, i have to get a new naughty/nice list. my 2009 list is all filled up on the naughty side. it's kind of nice to look at my list just one week into the new year and see only two names on the naughty list. yup, two people have verbally abused at least one Customer Service Rep enough to be placed on the naughty list. expect your lumps of coal in 12 months and 2 1/2 weeks.
speaking of verbal abuse, one caller today had the audacity to say that a person shouldn't be a customer service rep if they can't deal with verbal abuse. well, not in those words, but that was the jist of it. why do people think it's ok to verbally abuse a perfect stranger over the phone?
MLIA of the day: Today, I discovered that instead of the usual "medium" size label on my pants, the tag said "average". MPAA.
i'm currently listening to Hanson's Middle of Nowhere album. i'm not ashamed. it pretty much fits the mood of the day, which is a little nutty and a little manic, all rolled into one entity.
so, now that it's 2010, i have to get a new naughty/nice list. my 2009 list is all filled up on the naughty side. it's kind of nice to look at my list just one week into the new year and see only two names on the naughty list. yup, two people have verbally abused at least one Customer Service Rep enough to be placed on the naughty list. expect your lumps of coal in 12 months and 2 1/2 weeks.
speaking of verbal abuse, one caller today had the audacity to say that a person shouldn't be a customer service rep if they can't deal with verbal abuse. well, not in those words, but that was the jist of it. why do people think it's ok to verbally abuse a perfect stranger over the phone?
MLIA of the day: Today, I discovered that instead of the usual "medium" size label on my pants, the tag said "average". MPAA.
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