what a crazy busy day! i'm still trying to catch up, and i only have 15 minutes left... ok, i know that writing this right now isn't helping my production, but i've got to post a couple of things before i forget!
poor pregnant girl #2 had a really, really bad day. every other call was an angry person who just needed a punching bag - and she happened to be the one to pick up the phone. i tried to help by showing her notalwaysright.com. it's really nice to know that other people deal with these kinds of things, too. check it out. it's a really nice way to spend your lunch time. :)
word of the day: unreadable
spanish word of the day: coqueto
p.s. there are STILL leftover treats in customer service, so if anybody is reading this and just needs a really good sugar fix, come visit!
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